This short 4-hour online course aims to equip the participants with relevant knowledge that can help them to write well-structured professional emails while reducing potential errors and miscommunication. During this course participants will have the chance of practising writing emails using positive language and attention grabbing tips.
According to John C Maxwell “leaders become great not because of their power but, because of their ability to empower others”. Participants will learn different leadership styles and their pros and cons in motivating people around for better performance through teamwork.
During this short course participants will be introduced to the 4 types of personalities around us, using the DISC personality analysis. Participants will be able to learn the strength and weaknesses of each personality. Participants will be given specific examples and exercises to learn ways of working with other personalities through discussion and group work.
An important skill that every entrepreneur should have is the knowledge and ability to negotiate to maximise outcomes. In a business relationship, negotiations happen everyday in every aspect of the business, be it marketing, financials, procurement or human resources. This program aims to use examples and relevant exercises to teach how to negotiate better to maximise impact financially and socially.
In today’s marketplace, it is an opportunity to serve difficult customers because they provide insightful feedback and customers has the power to decide the future of any business. Learning how to manage difficult customers is a unique skill every business should invest in. This course will introduce the different types of difficult customers and ways to manage them effectively.
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